Dispatch times
We’re a tiny independent business, not a giant fulfilment centre with robots and next-day delivery — so your order may not leave us five minutes after you place it. We’ll get it packed and posted as quickly as we reasonably can, and we usually send via Royal Mail 2nd Class because keeping postage costs sensible matters to us too.
Cost of shipping
Your order will be sent by Royal Mail 2nd Class. We’re paying the postage, you’re getting it free, and we reckon that’s a pretty decent arrangement — so hopefully you can forgive us for not sending it First Class, by drone, or magically landing it on your doorstep before you’ve even got out of bed the next morning. We’re good, but we’re not bloody Amazon.
Returns
Please package your return properly and we strongly recommend using a tracked or proof-of-postage service, because if Royal Mail decides to send your parcel on an unexpected tour of Britain, we can’t refund something we never receive.
Once your return arrives back safely and we’ve checked it over, we’ll process your refund to the original payment method.
Items that have been worn, used, damaged, washed, altered or generally had a bit of a life before being sent back may not be eligible for a refund.
For faulty or incorrect items, please contact us and we’ll sort it out.
Please notify Foxy Pheasant via hello@foxypheasant.co.uk when returning an item.
We strive to make our products to the highest quality and fit, so if you do need to return your order for any reason, we appreciate your feedback on what went wrong.
Nothing in this returns policy affects your statutory rights.
All items needing to be returned to:
Foxy Pheasant Limited, Llwydarth, Llanycefn, Clunderwen, Pembrokeshire. SA66 7XT
Non-returnable items:
- Made to measure items
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If a refund is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, the next working day.
We are not able to refund the cost of postage for exchanged items.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@foxypheasant.co.uk
Exchanges
If you need to exchange it for a different item, send us an email at hello@foxypheasant.co.uk
